These Terms & Conditions ("Terms") apply to all customers engaging in online flower delivery services provided by Flower Delivery North Kensington. By placing an order through our website, customers across North Kensington and the surrounding areas confirm their acceptance of these Terms. Please read them carefully before ordering to ensure a seamless and satisfactory experience.
Our online flower delivery services are available to all customers residing in or wishing to send flowers to recipients in North Kensington and nearby neighbourhoods. These Terms apply to every order placed via our website for delivery within this catchment area.
1. Placing Your Order:
Customers can browse our curated selection of flowers, floral arrangements, and related products on our website. Orders are placed by selecting products, adding them to the virtual basket, and proceeding to checkout. During checkout, personal information such as the sender's name, recipient's address, contact details, and delivery preferences will be required. Please ensure all data provided is accurate for smooth processing and timely delivery.
2. Order Confirmation:
Once your order is submitted, you will receive an automated confirmation message indicating that your order has been received. This confirmation represents acceptance of your order, subject to product availability and payment clearance. If any products are unavailable, we reserve the right to substitute with similar items of equal or higher value. You will be notified of significant substitutions before dispatch.
3. Changes to Orders:
If you wish to make changes to your order (e.g., change of delivery address, card message, product type), contact us as soon as possible after placing your order. While we strive to accommodate such requests, changes cannot be guaranteed if processing has already commenced.
1. Pricing:
All prices displayed on our website for flower deliveries in North Kensington and surrounding areas are inclusive of VAT where applicable. Delivery charges, if applicable, will be clearly shown before payment is finalised. We reserve the right to amend prices at any time; however, orders confirmed with payment will not be affected.
2. Accepted Payment Methods:
Payments must be made in full at the time of order via the secure online payment options provided on our website. Accepted methods may include debit cards, credit cards, and other secure online payment systems. Orders are not considered complete or accepted until payment has cleared.
3. Security:
We employ secure encryption technologies to protect your payment details. Customers are responsible for ensuring their payment information is entered accurately and is up to date. Any failed or fraudulent payment attempts will result in the order being cancelled and, if necessary, reported to the relevant authorities.
1. Delivery Coverage:
We offer flower delivery throughout North Kensington and adjacent postcodes. Information regarding delivery availability for your specific area can be found on our website at the point of ordering.
2. Delivery Times:
Deliveries are made on the date specified during checkout. While we strive to deliver at the requested time, specific time slots cannot be guaranteed due to variable factors such as traffic and weather. Same-day and next-day delivery may be available subject to order cut-off times and product availability.
3. Recipient Information:
It is the customer’s responsibility to ensure that all recipient address details and contact numbers are correct. Inaccurate or incomplete details may result in failed or delayed deliveries, for which we cannot be held liable.
4. Delivery Procedures:
If the recipient is unavailable at the address provided, our delivery driver will attempt to leave the flowers with a neighbour or in a safe, covered location at the property. In such cases, a delivery card may be left to notify the recipient. If neither is possible, the flowers may be returned to our shop and a re-delivery may be arranged at the customer’s expense.
1. Cancellations by Customers:
You may cancel your flower delivery order without charge provided the request is made more than 24 hours before the scheduled delivery date. Cancellations made less than 24 hours in advance may not be eligible for a refund, as preparation and perishable goods procurement may have already commenced. Please contact us as soon as possible to request cancellation or changes.
2. Refunds:
Refunds will be processed onto the original payment method used at checkout. Eligible refunds may take up to 7 working days to appear, depending on your bank or payment provider. No refunds will be provided for unsuccessful delivery due to incorrect address details supplied by the customer or for perishable goods delivered in good faith according to the order.
3. Cancellation by Us:
We reserve the right to cancel orders if products are unavailable, in case of force majeure, or for reasons including but not limited to payment issues or abusive behaviour. If we cancel, you will be entitled to a full refund.
All flowers are sourced fresh and arranged with care on the day of delivery. While seasonal variations or supply constraints may occasionally affect the availability of specific varieties, we will endeavour to provide suitable alternatives of equal or greater value. Substitutions will be communicated where possible. Customer satisfaction and quality are our priority for all North Kensington online flower delivery orders.
1. Force Majeure:
We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to severe weather, strikes, transport disruptions, pandemics, or supply chain interruptions.
2. Limitations:
Our liability for any losses you suffer due to us breaching these Terms is strictly limited to the purchase price of the products you ordered. We do not accept liability for indirect, consequential, or incidental damages including lost profits or missed occasions, except where such liability cannot be lawfully excluded or limited under UK law.
3. Customer Responsibilities:
It is the customer’s responsibility to provide correct order details and ensure someone is available at the delivery location. We accept no liability for failed deliveries resulting from incorrect or incomplete delivery information, or for perishable items left outside as requested or as deemed reasonable by our drivers.
We pride ourselves on delivering fresh, beautiful flowers throughout North Kensington and the local vicinity. If you are dissatisfied with an arrangement received, please notify us within 24 hours of receipt, detailing your concerns and including photos when possible. We will investigate all complaints and, where products are shown not to meet our usual high standards, may offer a suitable replacement, partial refund, or other resolution at our discretion.
Your privacy matters to us. All personal information collected during the ordering process is handled in line with current UK data protection legislation and used only to process, deliver, and if necessary, contact you regarding your flower delivery. We will not share your details outside our organisation except as required for order fulfilment (e.g., delivery partner) or if required to do so by law.
All content, images, and branding on our website are the intellectual property of Flower Delivery North Kensington unless otherwise stated. Copying, distributing, or using materials for commercial purposes without our express consent is prohibited. You may use the website solely for placing genuine flower delivery orders in North Kensington and for personal, non-commercial reference.
These Terms and any dispute or claim arising from or connected with them, or any online flower delivery order placed with us, shall be governed and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes.
1. Severability:
If any part of these Terms is held to be unenforceable or invalid, such provision will be deemed modified to the extent necessary to make it valid, and the remaining provisions will continue in full force and effect.
2. Amendments:
We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our online flower delivery service after changes have been made constitutes your acceptance of the updated Terms.
For any queries regarding these Terms, or for more information about flower delivery in North Kensington and the surrounding areas, please refer to our website's FAQ section or use the contact form provided online. We thank you for choosing our trusted online flower delivery service for North Kensington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
