As a leading local florist in North Kensington, we prioritise delivering only the freshest blooms to our valued customers. We stand by our Fresh Flowers Guarantee: all arrangements are created and hand-delivered the same day or next day to maintain peak beauty and longevity. Our commitment extends to both households and local businesses, ensuring every North Kensington order brings vibrant, lasting joy.
Your satisfaction is our utmost priority. While every order is packed and delivered with care, if your flowers arrive damaged or in an unsatisfactory condition, please notify us immediately upon receipt. We recommend taking a photograph of the damaged flowers and providing us with a detailed description as soon as possible. This allows us to assess the situation promptly and provide the appropriate support.
Our flowers are guaranteed to look their best for a minimum of five days from delivery, provided they are cared for according to our included care guidelines. If you notice any signs of wilting or fading within this freshness window, please contact us directly, noting the order details and any concerns. Our team is dedicated to upholding high standards and will quickly address any legitimate concerns regarding freshness.
If your order arrives damaged, incomplete, or fails to meet our freshness guarantee, you may be eligible for either a full refund or a complimentary replacement, depending on the circumstances of your order. Once we verify the issue (typically via photographic evidence and details provided), we will discuss the most convenient solution for you—either replacing the item at the next available delivery slot or issuing a refund to your original payment method. Our aim is to resolve all such matters within three working days of notification.
We are committed to providing the best possible experience for our North Kensington customers. Should you have any complaints regarding service, delivery, or the quality of our flowers, we invite you to contact us promptly with your order details and a clear explanation of your concern. Every complaint is treated with respect and urgency. Our management team personally reviews all issues and will provide a response within two working days. We believe in open communication and fair outcomes, and we use your feedback to continuously improve our floral services.
Flower Delivery North Kensington is proud to be the trusted choice for homes and businesses throughout the local area. Our longstanding reputation is built on reliability, exceptional service, and our unwavering promise of floral freshness. Whether you are gifting, decorating your space, or marking a special occasion, you can rely on us for quality and care, every time.
Thank you for allowing us to serve your floral needs. We look forward to making every experience blossom to perfection.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
